On the board
See the whole day in one view.
Technicians run down the side, hours run across the top, and every assigned job sits in its slot. Unassigned work waits in a dedicated queue instead of disappearing between screens.
Let Perseus handle routine dispatch automatically. Monitor crew schedules, review exceptions, and take control when needed.
What Dispatch handles
On the board
Technicians run down the side, hours run across the top, and every assigned job sits in its slot. Unassigned work waits in a dedicated queue instead of disappearing between screens.
When assigning
Dispatch looks at the person’s skills, the service, location, working hours, approved time off, and other jobs before the assignment is made.
In the field
Move a job through assigned, en route, on site, in progress, or delayed. Completion, cancellation, and no-show remain part of the appointment lifecycle, so Dispatch cannot bypass required work.
When work slips
Starting soon, unassigned near start, late, and no check-in alerts focus the team on what needs attention. Follow-up tasks close when the underlying problem is fixed.
How Dispatch connects
Team, Perseus, and Appointments each add a piece of the picture. Dispatch brings those pieces together so a job can reach the right person at the right time.
01 · Team
Team settings connect people to the services they can perform, the locations they cover, and the times they work.
02 · Perseus
Perseus uses that team picture to offer real openings, answer questions, and create appointments with useful context.
03 · Appointment
Whether your team or Perseus creates it, the appointment enters Dispatch to be matched with an available technician and tracked through the visit.
From booking to field work
The office, phone agent, or online booking creates the appointment with its service and location.
Dispatch checks capability, qualification, shift, time off, location, and conflicts before assignment.
The technician and team update the operational state: en route, on site, in progress, or delayed.
Required forms, signature, work summary, and outcome clear the appointment for completion.
What stays with the job
Dispatch